Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
- Average delivery time: 2 – 5 business days.
Please note that circumstances beyond our control (natural disasters, holidays, weather, etc.) may cause shipping delays. While most packages will arrive on time, we do not guarantee the exact delivery time; delivery issues are the responsibility of the shipping carrier.
CAN I CANCEL MY ORDER?
You can request a cancellation within 24 hours of placing your order. If the order has not been processed or shipped yet, we will cancel it with no penalty. Once the item has been shipped or processed, cancellations are no longer possible. To cancel, please email us immediately at support@otherhalfworld.com with the subject line "CANCEL".
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email or email us immediately at support@otherhalfworld.com with the correct details. If notified within 24 hours, we can correct the address for you.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. However, in rare cases of mail service mistreatment, items may arrive damaged. If this happens to you, please contact us via our Contact Us page or email us directly at support@otherhalfworld.com with:
- Your order number.
- A picture of the damaged product.
Once received, we will be happy to send a replacement free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If you still have unanswered questions, please feel free to Contact Us and we will do our best to reply within 24 hours.